Returns & Refund

At Noor Trader LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our Returns & Refunds Policy below to understand your options.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories, manuals, and original contents.
• Be accompanied by proof of purchase or your order confirmation.

Items returned without meeting these requirements may not qualify for a refund.

Non-Returnable Items

The following items are generally not eligible for return:

• Gift cards
• Downloadable digital products
• Personalized or custom-made items
• Perishable goods
• Health and personal care items that have been opened or used
• Items marked as Final Sale or Non-Returnable

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the product and packaging

We will review your request and arrange a replacement, exchange, or refund where appropriate.

Return Process

To begin a return, please contact our customer support team at:

Email: sales@noortraderllc.com

Please do not return items without first contacting us, as return instructions and the appropriate return address will be provided after your request has been reviewed.

Customers may be responsible for return shipping costs unless the return is due to our error or the item arrived damaged or defective.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider, but refunds are generally completed within 5–10 business days after approval.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you require an exchange, please contact us with your order details, and we will assist you with the process.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may instead request a return after receiving the item, provided it meets our return eligibility requirements.

Late or Missing Refunds

If you have not yet received your refund:

• Check your bank account or payment method again.
• Contact your credit card provider or bank, as processing times may vary.
• If you have completed these steps and still have not received your refund, please contact us for assistance.

Changes to This Policy

Noor Trader LLC reserves the right to update or modify this Returns & Refunds Policy at any time. Any changes will become effective immediately upon being posted on this page.

Contact Us

If you have any questions regarding our Returns & Refunds Policy or need assistance with a return or refund request, please contact us at:

Email: sales@noortraderllc.com

Our customer support team will be happy to assist you.